Privacy Policy
Privacy Policy
Effective Date: 20/01/2021
Luvina™ (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.myluvina.com, or purchase from us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide:
- When You Create an Account: Name, email address, password.
- When You Make a Purchase: Billing and shipping address, phone number, payment details (via secure third-party processors).
- When You Contact Us: Email and any additional details you provide.
b. Automatically Collected Information:
- Device Information: IP address, browser type, operating system.
- Website Usage: Pages visited, time spent on our website, and actions taken.
- Cookies and Similar Technologies: Data to personalize your browsing experience.
2. How We Use Your Information
Your information is used in the following ways:
- To Fulfill Orders: Process payments, ship items, and provide order updates.
- Customer Support: Respond to inquiries or issues.
- Marketing Communications: Send promotional emails and offers (if you’ve opted in).
- Website Improvements: Analyze traffic and user behavior for better performance.
- Legal Compliance: Comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Payment processors (e.g., Stripe, PayPal), shipping partners, and email marketing services.
- Legal Authorities: If required by law or to protect our rights.
- Analytics Tools: Google Analytics or similar services to improve our site performance.
4. Cookies and Tracking Technologies
What Are Cookies? Cookies are small data files stored on your browser to enhance your experience on our site.
How We Use Cookies:
- Remember your preferences (e.g., language or cart items).
- Track website performance and user activity.
- Serve relevant ads on third-party platforms.
Managing Cookies: You can disable cookies in your browser settings, though some features may be unavailable as a result.
5. Data Security
Your data is stored on secure servers with robust encryption protocols. We regularly monitor our systems to prevent unauthorized access or data breaches. Payment information is processed securely through trusted third-party providers.
6. Your Rights
If you are located in the EU or California, you have additional rights under GDPR/CCPA:
- Access Your Data: Request a copy of your personal information.
- Correct Your Data: Update incorrect or outdated information.
- Delete Your Data: Request the deletion of your data.
- Opt-Out of Marketing: Unsubscribe from promotional emails anytime.
To exercise these rights, contact us at contact@myluvina.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when you visit those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or wish to exercise your rights, you can contact us at:
Email: contact@myluvina.com
Website: www.myluvina.com